Frequently Asked Questions

  • For more immediate responses, contact us via Instagram or Facebook.

    For e-mail, expect a response within 24-48 hours from our team. Please allow more time during collection launches, and events.

  • Available items within the Collection pages are in stock and available for order unless otherwise stated.

    Unavailable and unreleased items are marked as Sold Out, and Pre-Order, respectively.

  • Unfortunately, we are unable to cancel an order once it has been submitted.

  • At this time, we are unable to ship outside of the US. We are currently working to achieve this, and look forward to getting product to other countries as soon as possible!

  • It all begins with an idea. Maybe you want to launch a business. Maybe you want to turn a hobby into something more. Or maybe you have a creative project to share with the world. Whatever it is, the way you tell your story online can make all the difference.

  • Web orders can come from multiple locations when fulfilling. If you only receive part of your shipment, you’ll receive tracking on your remaining goods as they ship.

  • See here for the size guide.

  • Please reach out to customer support with your order information and we will do the best we can to ship to your desired location. We cannot guarantee updates to your order address.

  • Once the package has been returned to us, we will reach out to the customer in regard to any address issues. Once the package is returned to us, please allow 2-4 business days to reship.

  • We’re honored that you want to participate, check out the W+ Instagram to attend our events.

  • Unfortunately, we do not issue refunds - all sales are final. We review all orders for quality assurance.

  • Unfortunately, no. We advise that you review the sizing chart, and measure for desired fit prior to placing your order.

  • If you are using Internet Explorer, please user another internet browser (our website is optimized for the latest versions of Chrome/Firefox/Safari/Edge). If this problem persists, please reach out to customer service.